🛍️ AmJanna Return & Refund Policy

Effective Date: January 1, 2025

At AmJanna, your satisfaction is our priority. We aim to provide a smooth and secure shopping experience for all our customers worldwide. If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• You may request a return within 30 days of receiving your order.

• To be eligible, the item must be:

  • Unused, unworn, and in the same condition as received.

  • In its original packaging, with all tags, labels, and accessories included.

• Certain products are non-returnable, such as:

  • Perishable goods (food, flowers, etc.)

  • Personal care and hygiene products

  • Digital downloads, software, or gift cards

  • Customized or personalized items

2. How to Initiate a Return

To start a return:

1. Log in to your AmJanna account.

2. Go to “My Orders” → “Request Return”.

3. Select the item, choose a reason for return, and upload supporting photos (if required).

4. Our support team will review your request within 2–5 business days and provide return instructions.

Alternatively, you can contact us at support@amjanna.com.

3. Return Shipping

• If the return is due to AmJanna’s or the seller’s error (wrong, defective, or damaged item), shipping is free.

• For other reasons (change of mind, size issue, etc.), the customer may need to cover return shipping costs.

• Use a trackable shipping service and retain proof of postage until your return is processed.

4. Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.

• Approved refunds are issued within 7–10 business days to your original payment method.

• Some refunds may take longer depending on your bank or payment provider.

5. Exchanges

• Direct exchanges may be offered depending on product availability.

• If unavailable, a refund or store credit will be provided instead.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Report it within 7 days of delivery.

• Provide clear photos of the item and packaging.

• AmJanna or the seller will arrange a replacement or full refund at no extra cost.

7. Seller Policies

AmJanna is a global marketplace with multiple sellers.

• Each seller may have their own specific return terms.

• All sellers must comply with AmJanna’s minimum 30-day return standard.

• The final decision may depend on the seller’s return inspection and AmJanna’s review.

8. Contact Us

If you have questions about our Return Policy, please contact:
📧 support@amjanna.com
🌐 https://amjanna.com/contact